FAQ

& T" is an embroidery art brand realized through collaboration between TAJIMA, which has been developing and selling embroidery machines for many years, and artists. Please enjoy the harmony of the warmth of embroidery threads and the sensitivity of the artists.

We ask all customers who purchase from our online store to register as an &T member. By registering as an &T member, you will be able to use the following services.
・Purchase the works on this website
・Order history confirmation
・Receipt and delivery note issuance
・Change of membership information

After logging in to this site , please click the "Edit" button here to change your registered information.

If you wish to cancel your membership, please contact us through Contact Us. Please note that you cannot cancel your membership if your order has not yet been delivered. Please note that once you cancel your membership, you will not be able to check your order history or receive receipts or delivery slips.

Please click here to reissue your password.

For information on product specifications (size, color) and delivery, please check the contents of the product detail page. If you still have questions after reviewing the information, please contact us through the Contact Us page.

For information on product delivery, please check the contents of the product detail page. If you still have questions after reviewing the information, please contact us through Contact Us.

Settlement date for orders paid by credit card or payment service will be considered as the order confirmation date.
In the case of bank transfer, the date when we confirm the receipt will be considered as the order confirmation date.
When we confirm receipt of your payment,we will send you a notification email.

Please note that "&T" does not accept reservations or lay-backs. Please understand this in advance.

All artworks sold in our online store are original artworks developed by TAJIMA in collaboration with artists. Works can only be ordered through &T's brand website and at selected exhibitions.

Direct sunlight and other strong ultraviolet rays may discolor, fade, or damage the work. Also, please note that humidity can accelerate deterioration, such as the growth of mold.

Normally, the brand is only available on this brand website. We will keep you posted on other exhibitions where you can view our work.

We always strive to improve customer purchasing conveniency, therefore we introduce you the "Buyee Connect"(https://buyee.jp/help/yahoo/guide/inquiries?lang=en), a platform that connect overseas customers to access our services.
When accessing from overseas, the page will display an order cart that is specifically for overseas users. If you connect to "Buyee" using this cart, you will be able to access to multilingual customer support, international payment methods, international shipping to 118 countries and regions, and low-cost shipping plans.
[Payment methods]
Paypal, VISA, Mastercard, JCB, Alipay, UnionPay
[Customer services (email / chat)]
Japanese / English / Chinese (Traditional / Simplified) / Indonesian / Thai / Korean / Spanish / German / Russian
[Cost]
Addition to the product price and domestic shipping fee, a proxy fee of 300 yen (per order) to Buyee and international shipping fees (Buyee offers multiple options) are required.

Payment can be made by credit card / payment service / bank transfer. Accepted credit card brands are VISA, MASTER, JCB, American Express, and DINERS. Shop Pay, Apple pay, and Google pay are also available as payment services.

Receipts can be issued by the customer from "Order History" in "My Page" on the site. Receipts can only be issued for orders for which payment has been completed.

Currently, we do not support this service. The work will be shipped with a certificate of authenticity. No delivery note or receipt will be included in the package, but will be downloaded separately by the customer.

If you have selected "Bank Transfer" as your payment method, please make a payment to the bank account indicated in the "&T" online store's purchase completion e-mail. 3. 3. You will receive an automatic email from "&T" online store whenever there is a change in the status of your order, such as when payment is completed or when the product has been shipped (delivered). If you do not receive any notification, or if you have any questions, please contact us via Contact Us. 4. If you have not received your order after the scheduled shipping date indicated in the purchase completion e-mail, or if you have any questions regarding the order you received, please contact us via Contact Us.

An automatic e-mail will be sent to your registered e-mail address after the order process is completed. If the auto-reply e-mail is deemed spam, it may have been placed in your "spam folder" or "junk mail folder. Please check your spam folder and if you have received it, please set up your spam folder so that you can receive emails from "@andt-art.com". If you still do not receive the e-mail after a while, there is a possibility that you have mistyped your e-mail address or that your reception settings have been affected. If you are unable to resolve the problem yourself, please contact us using the Contact Us form.

Credit card debits are based on the contract between the customer and the credit card company. For details, please check the statement issued by your credit card company or contact your credit card company.

You can check your purchase history and purchase details in the following ways
■Check at My Page
　My Page > Order History
■Check by Purchase Completion E-mail
　Please check the purchase completion e-mail that is automatically sent to your registered e-mail address after your purchase is completed.　
*Please note that you may not receive the purchase completion e-mail even if your purchase was completed due to e-mail filtering settings or other reasons. If you still have questions after checking the above, please contact us through Contact Us.

We do not accept cancellation or change of products due to customer's reasons. Please understand this in advance.

Shipping companies vary depending on the product and shipping time. Shipping information will be sent to you by e-mail when your order has been shipped.

■Shipping within Japan
Shipping charges vary depending on the product and the delivery address (prefecture). For details, please refer to the product details page of each product.

■International Shipping
We have introduced "Buyee Connect (https://beecruise.co.jp/infra/buyeeconnect/)" for international orders. For details, please refer to the Q&A section "Can I buy from overseas?" for more details.

Please note that items are shipped in batches for each order. Please note that if you purchase multiple items with different delivery dates, the items will be shipped according to the latest delivery date. If you do not wish to have your items shipped together, please place your order for each item separately.

Yes, it is possible. Please enter your preferred delivery address in the "Shipping Information" field when making your purchase.

We can only send to one delivery address.
If you wish to send to two or more locations, please place separate orders.

We regret that we cannot accept delivery date and time requests. Items will be shipped as soon as they are ready. Please check your e-mail notification for shipping completion.

The number of days it takes to ship depends on the item. Please check the "Shipping Time" section on the relevant product detail page.

You cannot check the delivery status on the "&T" online store. Please contact each delivery company directly by using the parcel inquiry number, etc. in the "Shipment Completion Mail" that you receive when your items have been shipped.

The storage period at the delivery company is approximately one week. If you fail to receive the product, please request re-delivery by yourself to the sales office of each delivery company as soon as possible.
*Please contact the delivery company directly for storage period and delivery requests.
*The customer will be billed for the shipping cost of re-delivery of items returned to us after the storage period has expired.
*Please note that even if you do not receive your package within the storage period, we will not be able to cancel your order or refund the purchase price. We do not accept returns or exchanges for any reason after the product has been shipped.

We do not accept changes in delivery address or desired delivery date/time after the order is confirmed. Please understand this in advance.

Delivery arrangements may be on hold due to reasons such as product packaging, confirmation items related to your order, or incomplete orders. In such cases, we will send you a notice by e-mail. If you still have questions after checking the above, please contact us through Contact Us.

The artwork will be framed and packaged before shipping. However, if you find any defects or damage, please contact us within 7 days of receipt.

In principle, we do not accept cancellation or change of products due to customer's reasons. Please understand this in advance.
In the unlikely event that you find a defective or damaged product, please contact us within 7 days of receiving the product so that we can return or exchange it.
Please check for any defects as soon as possible after you receive the product, and if there are any defects, please contact us using the contact form with a picture of the defect.
After checking the status of the product, our staff will contact you with information on how to return the product to us.

If you find a defective or damaged product, please contact us within 7 days of receiving the product for a return or exchange. If you find any defects, please contact us with a picture of the defect and send it to the Contact form.
After checking the status of the product, our staff will contact you with information on how to return the product to us.

In principle, we do not accept returns of products for customer reasons. Please understand this in advance.